Product Owner, Product Management, ACG Inspection

Job Description – Product Owner (L4)
Role Overview
The Product Owner (L4) is responsible for defining, prioritising, and delivering features for an enterprise-scale SaaS product built on Microsoft Azure. The role owns the product backlog, aligns business and customer requirements into a clear product roadmap, and works closely with engineering, QA, UX, and cross-functional teams to deliver releases efficiently.
This position requires strong decision-making capability, customer orientation, and technical understanding of cloud-based, API-driven, and enterprise-integrated applications.
Key Responsibilities
1. Product Vision, Strategy & Roadmap
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Define and maintain the product vision and short-term & long-term product roadmap.
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Convert business goals, market needs, regulatory requirements, and customer feedback into actionable product plans.
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Work closely with leadership, architects, and stakeholders to ensure roadmap alignment with business objectives.
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Identify opportunities for new features, enhancements, or technical improvements.
2. Backlog, Ownership & Prioritisation
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Own, structure, and continuously refine the product backlog.
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Prioritise epics, features, stories based on business value, ROI, compliance, technical feasibility, and resource capacity.
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Make daily decisions required by the development team to remove ambiguity and ensure sprint progress.
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Balance product roadmap items with customer customisations and change requests.
3. Requirements, User Stories & Acceptance Criteria
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Write, review, and approve high-quality user stories, acceptance criteria, and specifications.
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Ensure clarity, completeness, and usability of requirements for development, QA, and UX teams.
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Drive rigorous acceptance testing and sign-off for story completion.
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Translate complex enterprise workflows into scalable system features.
4. Release & Delivery Planning
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Define release goals and collaborate with engineering for release planning and roadmap execution.
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Align release cycles with global deployments, enterprise schedules, and customer expectations.
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Validate completed increments against acceptance criteria and customer outcomes.
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Ensure documentation, training, and release notes are ready for internal and external stakeholders.
5. Stakeholder Management
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Act as the single point of contact between business, customers, engineering, and QA teams.
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Run regular backlog refinement, sprint planning, review, and demo sessions.
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Communicate product status, release progress, and major decisions to leadership and cross-functional teams.
6. Change Request Management
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Evaluate, prioritise, and manage Change Requests (CRs) from customers and internal teams.
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Perform impact analysis, estimate timelines, and negotiate delivery commitments.
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Maintain a structured CR lifecycle with traceability and documentation.
7. Customer-Specific Customisation & Project Support
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Understand customer-specific requirements and translate them into custom feature stories.
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Work with solution engineering, project delivery, and account teams for implementation readiness.
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Ensure that customisations remain scalable, maintainable, and aligned with product strategy.
8. Cross-Functional Collaboration
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Work closely with architects, Azure engineers, frontend/backend teams, QA, UX, DevOps, and support teams.
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Facilitate alignment with security, compliance, and performance needs for enterprise deployments.
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Contribute to technical discussions related to APIs, integrations, data models, and cloud services.
Required Skills & Experience
Technical Skills
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Strong understanding of SaaS architecture, microservices, and API-driven integrations
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Familiarity with Microsoft Azure ecosystem:
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Azure App Services
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Azure Kubernetes Service (AKS)
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Azure Functions
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Event Hub, Service Bus
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Azure SQL / Cosmos DB
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Azure Storage & Key Vault
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Knowledge of enterprise application patterns, multi-tenant architectures, and deployment models
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Understanding of DevOps pipelines, CI/CD (GitHub Actions, Azure DevOps), and release orchestration
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Ability to translate technical complexity into simple business understanding
Product Ownership & Agile Skills
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Expert in backlog management, user story writing, and agile ceremonies
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Strong prioritisation mindset (value vs effort, risk, cost, compliance)
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Experience in release planning, sprint tracking, and feature lifecycle ownership
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Ability to make fast daily decisions and unblock the development team
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Excellent stakeholder communication and negotiation skills
Education & Experience
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Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
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6–12 years of experience in product or technical roles
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Minimum 3–5 years as a Product Owner or Product Manager for SaaS/Cloud products
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Certification (preferred but not mandatory):
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CSPO / PSPO
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Azure Fundamentals (AZ-900)
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Azure Solutions/Architect (nice to have)
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SAFe PO/PM
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Preferred experience in pharma supply‐chain solutions, Pharma regulations, and compliance
Behavioural Competencies
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Strong analytical thinking and problem-solving mindset
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Excellent communication—clear, structured, and outcome-focused
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High ownership and accountability for product decisions
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Ability to manage ambiguity and drive clarity
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Customer-centric approach with a focus on value creation
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Positive collaboration with engineering, QA, UX, and business teams