Officer Spares - Dispatch and logistics

• Prompt customer dispatches and communication post-dispatch to achieve high customer satisfaction
• Meet aftermarket revenue targets for the business growth.
•  Enhance customer engagement & create business opportunities.

Strategic and planning

• Support Spares Execution in achieving monthly sales targets

Functional

Core

• Conversant with SAP SD, MM module
• Prepare invoice domestic and export and packing list based on commercial clearance from sales team
• Export invoicing and related documentation  
• Prepare and share monthly and daily Dispatch MIS
• Share dispatch details and docket details with customer
• Organise logistics based on material per invoice
• Monitor courier and shipments till reaches to customer safely
• Co-ordinate with planning, production dept, central logistics dept and courier service providers for shipments pick-up and ensure timely dispatch from factory
• Arrange packing material from supplier, Raise PR and share requirement with purchase dept
• Co-ordinate with production and stores dept for material availability and readiness as per dispatch plan in advance
• Transporter bill passing and forwarding for payment to finance. Follow-up till bill payment is done
• Monthly Provision for services wherever bills not raised
• Share daily packed goods report and its reconciliation

Internal process

• Recognizing opportunities for cost reduction and cost control
• Internal dispatch process streamlining and improvement
• Reduce customer complaints, on transit damage and short supply, wrong supply. Supply right quantity as per sales order
• Manage and develop packing team

People development

• Cross Knowledge sharing with internal team members.
• Develop team with right skillset

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer  and HR.

Internal Interfaces

External Interfaces

• Production planning
• Production and assembly
• Q&A
• Automation and Control
• Pre-sales, post-sales
• Procurement
• Stores dept
• Service co-ordinator

• Customer
• Logistics provider – Transporter
• Vendor

Technical Competency – T Compass

Leadership Competency – L Compass

Competency

Level

Competency

Level

Techno commercial knowledge of service

Communication

SAP expert SD, PP, MM

Problem solving

Analytical ability

Quality and service orientation

Integrate customer feedback

Cross functional teamwork

customer service principles

Minimum Requirement

Desired

Level of Education

Graduation BA, BCOM,  Diploma.   Preferred warehouse/material mgt

Experience

5-6 Years in dispatch function