Lead - IT, Shirwal, ACG Capsules

1. Job Objective 

2. Primary responsibilities 

Strategic and planning 

Functional 

Core:-   

• Responsible for overall Capsules, Sirwal IT Infra - systems & processes, applications.  

• Ensure 100% compliance of all software and handle the audit needs.  

• Responsible for providing technology for all business interface based on the business strategy.  

• Responsible for all business requirement, understanding, planning and prioritization of solutions, services and investment in Technology toward organization goal.  

• Responsible for IT support required by business for IIOT team  

• Asset tracking and management of ACPL Shirwal  

• Closing of all the security gaps raised by ISO  

• Analysis and designing Improvement Plans in IT Infrastructure in ACPL Shirwal   

• Ensure adherence to safety guidelines/ Environment Management System - ISO14001-2015 / Occupational Health and Safety - ISO45001-2018, c-GMP, regulatory & statutory compliances, TPM and other applicable norms.  

• Ensure legal compliance as per Factories Act 1948.  

• Review root cause of accident and environmental incidence and able to implement corrective/prevention action to avoid recurrence.  

Internal process 

People development 

• Take overall responsibility for people development initiatives and building up in-house capabilities for the employees in the department.  

• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members  

• Contribute towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities to enable readiness for higher roles   

• Actively participate in HR initiatives to drive overall employee engagement and motivation  

• Support capability development programs of ACPL and by identifying and recommending the training areas    

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. 

3. Key Result Areas  

• SPOC for ACG Capsules, Shirwal business users on any technology need to the business and provide solution as per best in the market.  

• Conduct structured meetings with ACPL- Shirwal leadership team presenting status of projects, issues status and gather new inputs and requirements of business.  

• Responsible for defining trainings needs of the users and follow SOP's and processes defined by Corporate IT.  

• Understanding business process and provide operational support to team in doing SAP transactions.  

• Daily Monitoring of IT Help Desk of his location and do analysis and create strategy to reduce the calls  

• Daily monitoring of anti-virus, anti-ransomware, patch management of ACPL Shirwal.  

• Leading FMS team, tracking & adhering to service level agreement for user support.  

• IT Infrastructure project rollout assigned by Corporate IT  

• Responsible for backup of all servers & network devices  

• Interact with service providers for procurement of location IT requirements (other than assets) with help of purchase department.  

• Adhering & Implement ITIL Processes (Like Change Management, Incident Management, Asset Handover, Physical security, etc.)  

• Coordinating with users for SAP issues and aligning it to the SAP Team. 

4. Key Interfaces 

5. ACG Persona 

6. Educational and Experience Requirements