Lead, Process Technology Support

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Date: Sep 23, 2026

Location: Shirwal, India

Company: ACG

Position Title:  Lead- Process Technology & Support

Job Objective -

To provide technical expertise in pharmaceutical process technology, process development, scale-up, process optimization, equipment commissioning, troubleshooting, and customer technical support, predominantly involving Fluid bed equipment. The role works closely with Customers, Sales, Engineering, Service, Automation, R&D, Production and cross-functional teams to ensure successful implementation and optimization of pharmaceutical processing solutions.

Primary responsibilities -

  • Develop and optimize pharmaceutical processes involving High Shear, Dry and Fluid Bed Granulation, Fluid bed Drying, Wurster Coating, Tangential Granulation and Coating, Hot Melt Granulation, Tablet Coating, etc
  • Execute laboratory, pilot and commercial-scale trials and support technology transfer and scale-up activities.
  • Lead/support FAT, SAT, commissioning, qualification and start-up of processing equipment at customer sites.
  • Provide technical troubleshooting, root cause analysis and CAPA for process, equipment, automation and instrumentation issues.
  • Act as technical interface with customers and support process demonstrations, validation and technical discussions.
  • Collaborate with Sales, Engineering, Service, Automation, Quality and Production teams for project execution and problem resolution.
  • Prepare technical reports, trial reports, case studies, SOPs and best-practice documents.
  • Drive continuous improvement, productivity enhancement, customer satisfaction and competitor benchmarking initiatives.
  • Support business development through technical solutions, aftermarket opportunities and spares generation.

 

Key Result Areas

  • Successful execution of customer trials, commissioning and qualification activities.
  • Timely resolution of customer technical issues.
  • Successful process scale-up and technology transfer projects.
  • Improvement in process performance and customer satisfaction.
  • Generation of business opportunities in Pharmaceutical, Food, Feed, Nutraceutical and Chemical sectors.
  • Development of technical solutions, case studies and standardized best practices

Key Interfaces

Internal Interfaces

External Interfaces
  • Cross-functional collaboration: Working with internal CFT groups like Sales, Automation & Controls, Design, NPD, QAC, Aftermarket or operations
  • Pharma Companies
  • Non-Pharma Companies
  • Educational Institutions / University

 

ACG Persona

 

 

Persona

Level

Competency

Level

Entrepreneur

 

Practitioner
  • Strong knowledge of pharmaceutical solid dosage manufacturing processes.

Strong

Builder

 

 

Practitioner
  • Hands-on expertise in Fluid Bed Processor, High Shear Granulator, Wurster, Tangential, Rotor, Hot Melt, Tablet Coating, Roller Compactor .

Proficient

Innovator

 

 

Strong
  • Experience in handling Onco products using various containment solutions

Proficient

Nurturer

 

 

Proficient
  • Knowledge of scale-up, DOE, process validation and technology transfer.

Strong

 

Integrator

 

Strong
  • Strong troubleshooting, RCA and CAPA management skills.

Strong

Partner

 

Proficient
  • Excellent customer-facing, Communication and technical report writing skills.

Proficient

 

Educational and Experience Requirements

 

Minimum Requirement

Desired

Level of Education
  • B. Pharm or equivalent
  • M. Pharm or equivalent

Experience

A technically strong pharmaceutical professional with 12 to 14 years of experience in manufacturing, process technology, technology transfer, scale-up and customer-facing technical support.

The candidate should independently lead process trials, commissioning activities, troubleshooting projects and technical discussions with domestic and international pharmaceutical customers.

A technically strong pharmaceutical professional with 10-12 years of experience in manufacturing, process technology, technology transfer, scale-up and customer-facing technical support.

The candidate should independently lead process trials, commissioning activities, troubleshooting projects and technical discussions with domestic and international pharmaceutical customers.