Assitant Engineer - Service Engineer
Date: Apr 28, 2022
Location: Shirwal, India
Company: ACG
Group Company
ACG Engineering - PAM T
Job Objective
• Prompt customer services to achieve high customer satisfaction
• Meet aftermarket revenue targets for the business growth.
• Enhance customer engagement & create business opportunities.
Primary Responsibilities
Strategic and planning
• Support HOD-Service in execution of aftermarket strategy and increasing CES.
Functional
Core
• To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
• To enter AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.
• Installation of new machines as per estimated schedule
• Machine testing & validation as per given protocol (IQ/OQ/PLC Validation etc.)
• To conduct customer training programs at customer site.
• To generate spare business and AMC business
• Execute the upgradation activities at customer place on time.
• Submitting MIS activities for the month.
• Offers feedback on product development, features and functions.
Internal process
• Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform.
• Integrate customer feedback with our existing business process and contribution in CAPA
• Help in getting competitor information on products, markets, etc.
People development
• Cross Knowledge sharing with internal team members.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
Key Result Areas
• Improve CES in for respective installations
• Spares and service business
• Optimize man-days for the service execution
Key Interfaces
Internal Interfaces External Interfaces
• AE
• Production
• Q&A
• Process
• Sales
• NPD
• A&C
• Procurement • Vendor
• Customer
Educational and Experience Requirements
Minimum Requirement Desired
Level of Education Diploma in mechanicals
(depends unit wise and requirement wise)
Experience depend on situation and vacancy
Technical Competencies & Personas