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Customer Service Representative (North America), ACG Capsules (Sales) 1 1 1

Date: Nov 23, 2022

Location: New Jersey, United States

Company: ACG

Job Objective

Provide varying degrees of support and enhance the lines of communication between the organization and customer to ensure customer satisfaction

Primary Responsibilities


  • Receiving and acknowledge the order, process the order through the SAP system
  • Monitor the shipments and inform customers about delivery schedules on week basis
  • Arrange the samples for new customers and maintain the stock of samples as per the required stock level
  • Follow up with the back office to ensure to get shades and artwork development and forward to respective customer and get approval and maintain customer wise record
  • Fill out the customer complaint form and completely close the complaint
  • Filling out the New Product Development form for all Sales Managers and forward to back-office for composition and shade development
  • Provide shipment documents like Invoice, packing list, and COA to customers
  • Coordinate with logistics and update the delivery schedule once it arrives in the US
  • Provide the container documents to the warehouse and broker
  • Manage smaller accounts which give repeat business (less than 10 Mn capsules sales per year)
  • Managing incoming calls from Customers
  • Make outgoing calls to confirm leads from Marketing
  • Manage lead generation from existing customers
  • Preparation of pricing documentation for repeat orders from Customers

Internal process

  • Ensure timely preparation & submission of reports as required by internal stakeholders
  • Conducts internal audits and ensures compliance to defined SOPs as per Q&RA norms
  • Identify & assess customer’s needs to achieve satisfaction
  • Visit key customers along with TICs to maintain customer relationship

Educational and Experience Requirements

Minimum Requirement 
•    Graduate
•    2 to 4 years in sales support

•    B2B sales support