Head HR ACGE Central

Position Title:

Engineer Automation & Controls Service

Employee Name:

-

Grade :

-

Department:

Aftermarkets

Location:

Reports to:

Lead Automation & Controls Service

Reported by:

 -

ACG is the world’s only integrated pharma manufacturing solutions company. We are headquartered in Mumbai , India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.

We have an opportunity in ACG Capsule / ACG Engineering / ACG Pharma Packaging / ACG Inspection of a  Engineer Automation & Controls Service

Responsible for technical support to customer, technical support to the service team for upgradation of retrofit projects, Site visit for Execution and breakdown,  Critical software Challenges and creation of content for IIOT implementation for retrofit machines of the ACGE products portfolio

Primary Responsibilities

Strategic and planning
•    Support HOD-Automation for customer support for software development / Electrical challenges 
•    Upgradation projects execution ( In-house + At customer’s site ) 
•    Aftermarket Revenue generation  
Functional
Core
•    Service support for engineering range of machines.
•    Handling PLC, HMI,SCADA and servo based systems challenges post installation.
•    Generate and support 21 CFR business.
•    Support I&C for engineering machines 
•    Responsible for On-line support globally 
•    Training to customer
•    Technical knowledge on Mitsubishi or equivalent PLC, HMI and Zenon or equivalent SCADA 
•    Trouble shooting
•    Failure analysis and corrective actions
•    Preparation of service report and online support reports
•    Maintain machine history and program data
•    Techno commercial knowledge of service for offering 
•    Analytical ability 
•    Revenue generation for Aftermarket ( eg upgradation, AMC, IIOT etc.) 
•    Evaluation of hardware and software solutions for retrofit upgradation projects and network integration  
•    Modify & test project backups (PLC & SCADA)
•    Support for IIOT and MIS Integration project
•    Support for testing, validation, and documentation process implementation.

 Internal process
•    Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform.
•    Integrate customer feedback with our existing business process and contribution in CAPA
•    Help in getting competitor information on products, markets, etc.

People development
•    Cross Knowledge sharing with internal team members.
•    Hands on experience sharing to service engineers
•    Ability to train others

Internal Interfaces

External Interfaces

•    AE
•    Mfg & Assembly
•    Q&A
•    Process
•    Sales
•    NPD
•    A&C Operations
•    Procurement
•    Service
•    Spares

•    Vendor
•    Customer

Persona

Level

Competency

Level

Partner

Knowledge of PLC/SCADA

Advanced

Builder

End of line automation

Advanced

Integrator

Problem Solving

Advanced

Knowledge of Simulation Software

Advanced

Quality and Service Orientation

Advanced

Cross Functional Team Working

Advanced

Drive for Consistent Results

Intermediate

Minimum Requirement

Desired

Level of Education

B.E

B.E

Experience

• 3 to 4 yrs

• 5 to 6 yrs

Prepared By

Ami Mehta

Date

03.06.2026

Signature

Reviewed By

Date

Signature