Coordinator Spares Order Management

Group Company

ACGE

Job Objective

•    Prompt customer response to achieve high customer satisfaction 
•    Meet aftermarket spares revenue targets for the business growth.
•     Enhance delivery performance and customer engagement

Primary Responsibilities

Job Objective-

Prompt customer response to achieve high customer satisfaction in Export Market
Meet aftermarket spares revenue targets for the business growth.
Enhance delivery performance and customer engagement

Primary responsibilities-

Strategic and planning

Support HOD-Spares in Order Management and execution of aftermarket strategy
Functional

Core

Conversant with SAP SD module.
Order Generation / Conversion -  Collaborate within Team / Sales / Service Team for new order generation / conversion by reviewing Open offers.
Closing Enquiry – 1. Receiving enquiries from customers, part identification to prepare   
                 quote - with help of service, QA - QC team, design team.

 2. Intimation of non availability of MM + Info parts and follow up to complete it

 3. Getting pricing if not available in system

 4. Applying for sales view from SAP

 5. Updating taxation and HS code in SAP

 6. Enquiry generation and sending quote to customer

Sale order login  - 1 On receipt of Cust PO /Payment, sale order to be logged in system.    
2.  Sending order confirmation to customer.

3.  Carrying out CRF with Technical Team if required

            4.  Taking approvals for special payment terms, dispatch without payment, SO log in  

     without payment, credit lock removal approvals process

            5.  Attaching relevant PDF documents with sales order like PO, approval and CRF if any

Internal follow up for PDC and dispatch.
Sending commercial docs to customer to seek dispatch approval + nomination agent details
Follow up to get dispatch approval from customer.
Delivery clarence in system to Commercial Team
Co-ordinate with logistic team to complete dispatch procedures and certificates
Sending final commercial docs (commercial Invoice, packing list, AWB or courier receipt and GSP etc..) to customer post dispatch.
Supporting customer in terms of their queries related to material details - technical info + commercial info, co-ordinate with service team to resolve customer's  technical queries
Check outstanding payment list and intimate to customer.  Follow up with customer to release outstanding payments
Intimating details of received payment to finance
Supporting Global Business team to remit agent commission
KYC updation of Customer data base ( name, email, address, mobile no)
Back up support to Colleague's in their absence and support their customers.
People development

Cross skill development and knowledge sharing with internal team members.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Key Result Areas

•    Spares orders execution and support to internal customer (service dept) 
•    Improve OTDIF, Sales revenue 
•    Focus on optimising manpower and lower cost (packing, manpower) 
 

Key Interfaces

Internal Interfaces    External Interfaces
•    A&C, Control
•    Production 
•    Q&A
•    Process
•    Service 
•    Sales
•    Design 
•    NPD
•    Dispatch and logistics 
•    Planning 
•    Procurement  

• Finance 

•    Customer

• Agent
   

Educational and Experience Requirements

    Minimum Requirement     Desired 
Level of Education    Diploma in mechanical. 
    
Experience    6-8 Years in operations, Spare parts management and or Machine manufacturing industry     
 

Technical Competencies & Personas