Sales Support, Indonesia, ACG Capsules

Group Company

ACG Capsules

Primary Responsibilities

Strategic and Planning
Functional
Core 
Order Processing & Management
• Ensure accurate and timely entry of Purchase Orders (P.O.) into the system.
• Book error-free sales orders in accordance with the timelines defined in Standard Operating Procedures (SOPs).
• Maintain and update the SAP database, including Customer Master and Product Master, to ensure smooth and error-free transactions.
• Monitor and manage despatches, including addressing any Sales Hold issues at respective locations.
Despatch Planning & Coordination
• Prepare and manage despatch plans, coordinating with relevant departments such as PFD, Printing, Shade Development, Regulatory, Finance, Logistics, and the NPO team.
• Review and update dispatch plans during stock reviews and ensure alignment with inventory levels.
• Verify and sign Delivery Orders (DOs) for goods dispatch and send arrival information to the warehouse after receiving BPN from Finance.
Customer Relationship Management & Product Handling
• Visit key customers along with Technical Interface Coordinators (TICs) to maintain and strengthen customer relationships.
• Qualify new customers and oversee the color matching and artwork processes for NPO products.
• Oversee the process of sending product samples to customers and the sales team.
• Log customer complaints and ensure timely resolution, managing complaints effectively.
• Assist TICs with colour development, artwork, rollers, and arranging samples for trials/testing.
Reporting & Documentation
• Maintain daily, weekly, and monthly reports on order processing, despatches, and sales performance.
• Prepare and share monthly warehouse reports on incoming and outgoing goods.
• Generate and analyze temperature deviation reports, implementing corrective actions as needed.
• Summarize and monitor pending POs, unloading point evidence, and related documentation.
• Maintain records for customer POs, shipping documents, and regulatory archives.
• Provide sales reports for BPOM.
Logistics & Inventory Control
• Receive and record Pos in the incoming PO report.
• Monitor inventory levels and perform stock opname for both samples and commercial items.
• Follow up on container damage with the logistics team and take appropriate corrective actions.
• Ensure timely dispatch of goods, based on updated stock and logistics plans.
Audits & Compliance
• Conduct customer audits and publish Corrective and Preventive Action (CAPA) results.
• Perform annual self-inspections for suppliers to ensure compliance with internal standards.
• Verify and update CDOB/CPOB/CPOTB/CPAKB/SIPA permits monthly to ensure regulatory compliance.
• Ensure compliance with defined SOPs in accordance with Quality & Regulatory Affairs (Q&RA) norms.
Operational Excellence & Training
• Update SOPs as required to ensure process improvements.
• Conduct Good Distribution Practices (GDP) training for new employees to ensure operational compliance.
• Monitor and analyze weekly data logger readings and ensure that corrective actions are taken where necessary.
• Oversee annual data logger calibration and pallet fumigation processes to maintain product quality and compliance.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed 
between the incumbent, reporting officer and HR.

Key Result Areas

• Customer Effort Score (CES) 
• Timely closure of customer queries & complaints 
• Strike rate conversion (through shade, artwork & samples) 
• On time despatch for orders
• Logistics and Inventory Management
• Regulatory & Compliance Management 
• Reporting & Documentation Accuracy

Key Interfaces

Internal Interfaces
• Sales (Regional, Zonal & TICs) 
• Supply Chain Management (Central Planning, 
Logistics, Procurement, Plant level SCM) 
• Quality & Regulatory Affairs (incl. Shade 
Development)
• Metalcrafts (for artwork) 
• R&D (Pharma Application) 
• Product Management 
• Operations 
• Marketing 
• Finance team
• CSR Team

External Interfaces
• Customers 
• Regulatory authorities 
• Suppliers/Vendors

Competencies