Sales Support, Indonesia, ACG Capsules

Group Company

PT. ACG Indonesia

Primary Responsibilities

• Audits & Compliance:
o Conduct customer audits and publish CAPA results.
o Perform annual self-inspections for suppliers.
o Ensure regulatory compliance by collecting and processing necessary documents.
o Verify and update CDOB/CPOB/CPOTB/CPAKB/SIPA permits monthly.
• Reporting & Documentation:
o Prepare and share monthly warehouse reports on incoming/outgoing goods.
o Generate and analyze temperature deviation reports, implementing corrective actions.
o Maintain records for customer POs, shipping documents, and regulatory archives.
o Monitor all PO from customer, delivery order and invoice issued by CSR.
o Provide sales reports for BPOM.
• Logistics & Inventory Control:
o Receive and record purchase orders (POs) in the incoming PO report.
o Verify and sign Delivery Orders (DOs) for goods dispatch.
o Check and update dispatch plans in stock review.
o Send arrival information to the warehouse upon receiving BPN from Finance.
o Follow up on container damage with the logistics team.
• Customer & Product Handling:
o Qualify new customers.
o Oversee color matching and artwork processes.
o Send product samples to customers and the sales team.
o Manage customer complaints effectively.
• Operational Excellence & Training:
o Update SOPs as required.
o Conduct GDP training for new employees.
o Monitor and analyze weekly data logger readings.
o Oversee annual data logger calibration and pallet fumigation.
o Conduct daily stock opname for samples and commercial items.
o Participate in any new projects if required, with Supply chain team.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting manager and HR.

Key Result Areas

• Regulatory & Compliance Management
• Reporting & Documentation Accuracy
• Logistics and Inventory Management
• Customer Complaints Resolution

Key Interfaces

Internal Interfaces
• Finance Team
• Sales Team
• CSR Team
• Regulatory Team
• Operations Team
• Supply Chain Team

External Interfaces
• Customers
• Regulatory authorities
• Suppliers/Vendors

Competencies