Engineer Automation & Controls Service

Position Title:

Engineer Automation & Controls Service

Employee Name:

-

Grade:

M08/09

Department:

Aftermarkets

Location:

Pune / Mumbai

Reports to:

Head Pree-engineering A&C

Reported by:

 -

ACG is the world’s only integrated pharma manufacturing solutions company. We are headquartered in Mumbai, India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.

We have an opportunity in ACG Capsule / ACG Engineering / ACG Pharma Packaging / ACG Inspection of an Engineer Automation and control service (pre-engineering).

Responsible for technical support to Aftermarket A&C developments, technical support to the service team for upgradation of retrofit projects, Critical software Challenges and creation of content for IIOT implementation for retrofit machines of the ACGE products portfolio.

Strategic and planning

• Support HOD- Pre-Engineering Automation for software and IIOT development.
• Upgradation projects execution (In-house + At customer’s site).
• Aftermarket Revenue generation.

Functional / Core

• Development support for engineering range of machines.
• Handling PLC, HMI, SCADA and servo-based systems developments and challenges post installation.
• Generate and support 21 CFR business.
• Responsible for On-line support for development and IIOT.
• Training to customer.
• Technical knowledge on Mitsubishi, Siemens or equivalent PLC, HMI and Zenon or equivalent SCADA.
• Trouble shooting.
• Failure analysis and corrective actions.
• Preparation of service report and online support reports.
• Analytical ability.
• Revenue generation for Aftermarket (e.g. upgradation, AMC, IIOT etc.).
• Evaluation of hardware and software solutions for retrofit upgradation projects and network integration.
• Modify & test project backups (PLC & SCADA).
• Support for IIOT and MIS Integration project.
• Support for testing, validation, and documentation process implementation.

Internal process

• Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform.
• Integrate customer feedback with our existing business process and contribution in CAPA.
• Help in getting competitor information on products, markets, etc.

People development

• Cross Knowledge sharing with internal team members.
• Hands on experience sharing to service engineers.
• Ability to train others.

Internal Interfaces

External Interfaces

•    Service A&C
•    Mfg & Assembly
•    Q&A
•    Process
•    Sales
•    NPD
•    A&C Operations
•    Procurement
•    Service
•    Spares

•    Vendor
•    Customer

Persona

Level

Competency

Level

Partner

Level 1

Knowledge of PLC/SCADA

Advanced

Builder

Level 1

End of line automation

Advanced

Integrator

Level 1

Problem Solving

Advanced

Knowledge of Simulation Software

Advanced

Quality and Service Orientation

Advanced

Cross Functional Team Working

Advanced

Drive for Consistent Results

Intermediate

Minimum Requirement

Desired

Level of Education

     Diploma / B.E

Diploma / B.E

Experience

3 to 4 yrs

5 to 6 yrs

Prepared By

Prashant Ranjankar

Date

20.07.2026

Signature

Reviewed By

Date

Signature